Frequently Asked Questions

Welcome to the Melzano FAQ page! Here you will find answers to frequently asked questions about our products, shipping, returns, and payments. Can't find what you're looking for? Feel free to contact us!

1. Orders & Payments

Which payment methods do you accept?
We accept the following payment methods:

  • Bancontact
  • Ideal
  • Visa
  • MasterCard
  • Apple Pay
  • Google Pay

Can I cancel my order after placing it?
Unfortunately, your order is processed immediately once placed, so cancellation is not possible.

Is my payment secure?
Yes! All payments are processed via trusted and encrypted payment gateways to ensure your security. We do not store payment data.

2. Shipping & Delivery

How long does shipping take?
Delivery time depends on your location:

  • Netherlands+ Belgium: 4-6 business days

  • Canada: 4-6 business days

  • United Kingdom: 4-6 business days

  • United States: 4-6 business days

  • Singapore: 4-6 business days

  • Ireland: 4-6 working days

  • Spain: 4-6 working days
    See our Shipping Policy page for all details.

How can I track my order?
Once your order has shipped, you will receive an email with a tracking number to track your package.

What happens if my package is lost?
If your package is lost due to logistics issues, we will send a new package first before proceeding to a refund. Read more in our Shipping Policy.

3. Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Items must be unused and in the original packaging. See our full Return and Refund Policy for details.

How do I request a return?
To start a return, contact us via info@melzano.com before you send the item back. Returns without prior request will not be accepted.

When will I receive my refund?
Refunds are processed within 14 business days after approval. Have you not received it after 15 business days? Then contact us via info@melzano.com.

4. Contact & Support

How can I contact customer service?
For questions, you can reach us via:

Our customer service hours:

  • Monday - Friday: 08:00 - 18:00
  • Saturday - Sunday: 10:00 - 17:00

Do you have any questions? Contact us, we are happy to help you further!