At Melzano we strive for 100% customer satisfaction. That is why we offer a 30-day return policy—so you can shop with peace of mind. You have 30 days after receiving your item to submit a return request.
Return policy To be eligible for a return and refund, the product must meet the following conditions:
- The product is unused and in the original packaging.
- The return request must be submitted within 30 days after receipt of the product.
We offer a 100% satisfaction guarantee because we believe our products are of the highest quality and will exceed your expectations.
Return procedure
- Return request: Take first contact us via info@melzano.com to submit a return request. Items returned without prior request will not be accepted.
- Return instructions: Follow the instructions you receive after your return request is approved.
- Return shipment: Return the product according to the received instructions. Make sure it is well packaged to prevent damage during transport.
Refunds
- Approval: We will notify you once your return has been processed and whether your refund has been approved.
- Processing time: If approved, you will automatically receive your refund via your original payment method within 10 business days.
- Bank processing: Please note that it may take some time for your bank or credit card company to process and credit the refund.
- Need help? If more than 15 business days have passed since your refund was approved and you have not yet received it, then please contact us via info@melzano.com.
Return costs
As a customer, you are responsible for the cost of the return shipment. Orders are shipped from Asia to the consumer, and the consumer is also responsible for the return shipment to our central warehouse in Asia. Return costs usually range from €20 to €40 per return shipment depending on the size of the package.
We do not charge restocking fees.
Damage & Problems Check your order immediately upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and offer the best possible solution.
For hygienic reasons, the following products cannot be returned or exchanged unless they are unopened, unused, and sealed:
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Underwear (such as briefs, boxers, etc.)
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Hygienic and intimate care products
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Items that cannot be returned after opening for health or hygiene reasons
We reserve the right to refuse returned hygienic products when it appears that the seal has been broken or the item has been used.
Exchange The fastest way to get what you need is to return the item. Once your return is accepted, you can place a separate order for the new item.
Items not eligible for full return
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Free/promotional items: Free or promotional items are not eligible for a refund. If the return conditions are met and the return is approved, you will receive store credit instead.
For questions or more information about our return policy, contact us:
Store name: Melzano
Phone number: +31 06 10314035
E-mail: info@melzano.com
Customer Service Opening Hours
- Monday to Friday: 08:00 - 18:00
- Saturday & Sunday: 10:00 - 17:00
We respond to your request within 24 hours.
