Melzano Privacy Policy
This Privacy Policy describes how Melzano ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase on https://melzano.com (the "Site"), or communicate with us in other ways (collectively the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or other party involved.
Company information:
Trade name: Melzano
Legal ownership of: Melzano
Phone: +31 06 10314035
Email address: info@melzano.com
By using and accessing the Services, you agree to the collection, use, and disclosure of your data as described in this Privacy Policy. Do not use our Services if you do not agree with this policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will be posted on the Site, marked with the date "Last updated."
How we collect and use your data
To provide our Services, we collect personal information from various sources:
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Data you provide directly to us;
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Data automatically collected through cookies and tracking technologies;
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Data we receive from third parties, such as payment processors or e-commerce platforms (like Shopify).
We use this information, among other things, for:
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Providing and managing products and services;
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Customer service and communication;
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Conducting marketing and targeted advertising;
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Complying with legal obligations;
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Protecting the Site and our users against fraud and abuse.
What personal information we collect
Depending on your interaction with us, we may collect the following data:
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Contact details: Name, address, email address, phone number;
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Order information: Payment information, shipping details, billing information;
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Account information: Username, password, security questions;
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Shopping behavior: Clicked products, search history, shopping cart contents;
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Customer service data: Data you provide when contacting our support;
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Technical data: IP address, browser type, device information, timestamps.
Cookies and tracking
We use cookies, pixels, and similar technologies to analyze user behavior, remember preferences, provide functionality, and personalize ads. For details about the cookies used, please consult Shopify's cookie policy. You can manage cookies through your browser settings.
Information from third parties
We may receive information from third parties, including platforms like Shopify, payment processors, and marketing partners. We use this information solely according to this Privacy Policy.
Sharing of personal data
We may share personal data with:
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External service providers (such as hosting, payment processing, shipping);
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Marketing partners and platforms such as Shopify;
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Legal authorities if required;
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Internal departments or affiliated companies in case of corporate restructuring or merger.
User-generated content
If you post product reviews or other content on the site, it may become publicly accessible. Please keep this in mind when sharing information.
Links to third-party websites
Our site may contain links to external websites. We are not responsible for the privacy policies or data practices of these third parties.
Children
Our services are not intended for children under 16 years old. We do not knowingly collect data from children. Contact us if you believe this has happened unintentionally.
Security and retention period
We take appropriate security measures to protect your information. However, we cannot guarantee complete security. We retain your data as long as necessary for the purposes for which it was collected or to comply with laws and regulations.
Your rights
Depending on your location, you may have rights such as:
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Right to access;
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Right to correction or deletion;
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Right to restriction or objection;
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Right to data portability;
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Right to withdraw consent;
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Right to file a complaint with a supervisory authority.
You can exercise these rights by contacting info@melzano.com. We may ask you to verify your identity before processing a request.
International data transfer
Your data may be processed or stored outside your country. We take appropriate measures, such as using the European Commission's standard contractual clauses, to protect your data.
Contact
For questions or requests regarding this Privacy Policy, you can contact:
Melzano
Phone: +31 06 10314035
Email address: info@melzano.com
