At Melzano, we understand how important it is to receive your adventure gear as quickly as possible! That’s why we do our best to process and ship your order quickly and carefully, while guaranteeing the highest quality in packaging and care.
Order Processing Time
After placing your order, we apply a processing time of 1-2 days to carefully pack your items and prepare them for shipment. We ensure that your outdoor gear arrives in the best possible condition.
Estimated Shipping Times
Once your order has been processed, the estimated delivery times depend on your location:
- Netherlands, Belgium, and the United Kingdom: 4-6 business days
Once your order has been shipped, you will receive an email notification with a tracking number, so you can track your package. If you have any questions or concerns about your shipment, please feel free to contact our dedicated customer service via email at info@melzano.com or by phone via +31 06 10314035, and we are happy to assist you further.
Shipping Options
We offer the following shipping options to guarantee flexibility:
- Free shipping
Defective or Wrong Product?
We understand how frustrating it can be if your product is damaged or incorrectly delivered. In that case, we will send you a new package free of charge once. Unfortunately, we cannot offer a refund on the first replacement. Is the replacement product also defective? Then we will refund the full purchase amount.
Lost or Returned Package?
In the rare case that your package is lost or not delivered due to a logistics issue, we always send a new package before proceeding with a refund or return.
Not Home at Delivery & Pickup at the Post Office
If your package is delivered to your home or a post office and is not accepted or picked up, Melzano has already incurred the delivery costs. If the package is returned to the supplier, we reserve the right to withhold €15 from the refundable amount.
Order Cancellations
To ensure quick processing, all orders are placed directly into our fulfillment system. Unfortunately, it is not possible to cancel an order once it has been placed.
We appreciate your understanding and cooperation. Do you have further questions? Feel free to contact us – we are ready to make your adventure smooth and worry-free!
